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Shipping and Returns
Delivery of goods
  Please note we do not ship to PO Box addresses.

UPS will make two attempts to deliver your order. If you are not home to accept the delivery after the first attempt, they will leave a notice on your door. If you have ordered frozen items, please make sure that someone is home to accept the delivery. We are not held responsible for failed delivery due to incorrect address input by the customer.


How do you ship the items?
  Our products are carefully packed with packing paper and securely placed in a box. The items are shipped with UPS. Frozen products will be packed with an ice pack and delivered by Priority shipping only to addresses in Canada (excluding NT, YT, NU) within 1-2 business days after being shipped out. All other products will be delivered to addresses in Canada within approximately 2 days for local addresses, up to 5 days for regional addresses and up to 9 days for national addresses. US deliveries, depending on destination, will take approximately 4-7 days using Expedited or 1-2 business days with Priority.

We cannot ship to PO Box Addresses
We cannot ship perishable items to the following provinces: Northwest Territories, Yukon, Nunavut
We cannot ship our products to the following US states: Hawaii
When will my order ship and what are my shipping charges?
  For a limited time we are offering free shipping on all qualifying non-perishable products* within Canada for orders CAD$100.00 (excl. tax) or more and on qualifying* non-perishable products to the US for orders CAD$150.00 (excl. tax) or more.

*Frozen products do not qualify for free shipping to the US and within Canada.

Canada-wide Flat Rate shipping
Standard shipping of non-perishables (2-9 business days): $19.99
Priority shipping of frozen items (1 business day): $54.99

United States Flat Rate shipping
Standard shipping of non-perishables (4-7 business days): $29.99
Priority shipping of non-perishables (1 business day): $44.99

Perishable (frozen) items can only be shipped currently within Canada (excluding NT, YT, NU). Simply add items to your cart and proceed to the checkout page where you will be offered Shipping Method choices and their flat rate prices. Please select Priority Shipping if a frozen item is in your order. Your order will be processed and ready to ship within 3 business days after we receive payment from you.

For our US customers: Please note that at this time we are unable to ship frozen products to the US due to possible delays at the border. Please consider ordering our various delicious shelf-stable smoked salmon instead. They are perfect to take on your travels or as gifts since shelf-stable items do not require refrigeration.


***Canadian customers please note that frozen products requiring ice packs for shipping (such as Cheena Smoked Salmon Pate, Cheena Smoked Salmon Lox, and the Cheena Crab Meat and Lobster Meat) can only be shipped via Priority shipping. Regretfully, we do not ship our frozen products to the following areas: Northwest Territories, Yukon and Nunavut.
What is the return policy?
  Please see our Shipping and Return Policy for complete details regarding our return policy.
Shipping
 
For a limited time we are offering free shipping on all qualifying non-perishable products* within Canada (excluding NT, YT, NU) on orders CAD$100.00 (excl. tax) or more and free shipping for qualifying non-perishable products* to the US on orders CAD$150.00 (excl. tax) or more.

*All frozen products does not qualify for free shipping to the US and within Canada.


All shipments are done with UPS. Please take note that we do not ship to PO Box addresses.

Canada-wide Flat Rate shipping
Standard shipping of non-perishables (2-9 business days): $19.99
Priority shipping of frozen items (1 business day): $54.99

United States Flat Rate shipping
Standard shipping of non-perishables (4-7 business days): $29.99
Priority shipping of non-perishables (1 business day): $44.99

Perishable (frozen) items can only be shipped currently within Canada (excluding NT, YK, NU). Simply add items to your cart and proceed to the checkout page where you will be offered Shipping Method choices and their flat rate prices. Please select Priority Shipping for frozen products. Your order will be processed and ready to ship within 3 business days after we receive payment from you.

For our US customers: Please note that at this time we are unable to ship frozen products to the US due to possible delays at the border. Please consider ordering our various delicious shelf-stable smoked salmon instead. They are perfect to take on your travels or as gifts since shelf-stable items do not require refrigeration.

***Canadian customers please note that frozen products requiring ice packs for shipping (such as Cheena Smoked Salmon Pate, Cheena Smoked Salmon Lox, and the Cheena Crab Meat and Lobster Meat) can only be shipped via Priority shipping. Regretfully, we cannot ship perishable products to the following provinces: Northwest Terrritories, Yukon and Nunavut.

Should you have further questions regarding shipping, please contact us at info@gourmetcanadiana.com.